Returns & exchanges
If the size is not right, we will swap it. What happens next depends on why the shirt is going back.
The short version
Size exchanges are accepted within 3 days of delivery, on shirts that have not been worn or washed. If we sent the wrong item, or the shirt arrived faulty, we fix it at our cost.
Condition the shirt has to be in
- Unworn — try it on, but do not wear it out.
- Unwashed, and free of deodorant, perfume, smoke or pet hair.
- In its original packaging, with any tags still attached.
A shirt that has been worn or washed cannot be exchanged. This is a hygiene rule, not a technicality: the shirt you send back is one someone else will wear.
Three situations, handled differently
- You chose the wrong size
- We will exchange it for another size within 3 days of delivery, subject to stock. The courier fee for the swap is paid by you — the shirt itself costs nothing extra. Check the size guide before ordering and this rarely comes up.
- We sent the wrong item
- Wrong colour, wrong size, wrong pack — our mistake, our cost. We collect the item and bring the correct one, and you pay no courier fee. Message us within 3 days of delivery and, if you can, include a photo of what arrived.
- The shirt is faulty or damaged
- A manufacturing fault — a broken seam, a hole, a mark from production — is replaced at our cost. Send us a photo of the fault within 3 days of delivery. Ordinary wear after use is not a fault.
How to request an exchange
Message us on WhatsApp at +961 70 573 075 within 3 days of delivery with your order number, which size you have, which size you want, and a photo if something is wrong with the item. We will confirm the swap and arrange the courier. Please do not send anything back before we have confirmed it.
Refunds
Orders are paid in cash on delivery, so there is no card to refund. Where a refund is due — for example when we cannot replace a faulty item — we arrange it directly with you.
What is not covered
- Shirts that have been worn, washed, altered or damaged after delivery.
- Requests made more than 3 days after delivery.
- Normal wear, shrinkage from washing against the care instructions, or fading over time.
The BASEFIT Essential T-Shirt is 100% Cotton; follow the care instructions on the product page and it will keep its shape.
Exchanges and delivery
An exchange is delivered the same way as an order: across Lebanon, within 3–5 working days of being confirmed. See shipping & delivery for how that works.
Anything unclear? WhatsApp us on +961 70 573 075 and a person will answer.